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Privacy notice

“ellabarrington.com” is a trading style of Corse Concierge Ltd.

Corse Concierge Ltd is a registered data controller with the UK Information Commissioner's Office under number ZA226132.

We hold personal data about:

  • Clients

  • Prospective clients

  • Suppliers

  • Newsletter subscribers

We will only disclose this data if:

  • It is required by law

  • It is required to provide you with services and goods

  • You have given us prior consent

We do not buy or sell personal data for any purpose.

To verify, update or amend your personal data, or contact us with a data protection query, please email dataprotection@corseconcierge.com

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

This policy will be reviewed annually. Date of last review: 3rd June 2020

Your Rights

As an individual whose personal data is processed by Corse Concierge you have these rights:

  • The right to be informed, which is what this privacy policy is for

  • The right to access what data we hold about you. To make a subject access request please make a written request using the email address above

  • The right to object to direct marketing – either use the unsubscribe option or contact us directly

  • The right to object to processing carried out on the basis of legitimate interests. Where Corse Concierge rely on legitimate interests to process, store or use your data, we only do so after carrying our a full Legitimate Interest Assessment

  • The right to erasure (in some circumstances)

  • The right to data portability.

  • The right to have your data rectified if it is inaccurate

  • The right to have your data restricted or blocked from processing

Please note we do not use automated decision-making or profiling.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to do so.

Cookies

ellabarrington.com puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

This site may place the following cookies on your computer.

hasSeenCookieBanner - Provider: ellabarrington.com - This cookie is used to indicate that a user has seen the cookie banner on the homepage. It expires after 6 months.

gatsby-plugin-google-analytics-gdpr_cookies-enabled - Provider: GatsbyJS - By default our website starts Google Analytics without cookies enabled in compliance with the Privacy and Electronic Communications Regulations. As soon as a user accepts the cookie policy, this cookie is set to "true" and Google Analytics will be restarted to gather information about the user interaction. If the user does not accept the policy Google Analytics this cookie will be set to "false" continue without gathering information about the user interaction. If a user withdraws the choice, this cookie will be set to "false" and Google Analytics will be restarted without tracking. This cookie expires after 6 months.

_ga - Provider: Google Analytics - Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. This cookie is used to distinguish users and expires after 2 years.

_gat - Provider: Google Analytics - Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. This cookie is used to distinguish users and expires at the end of your session.

_gid - Provider: Google Analytics - Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. This cookie is used to make sure that our website is not overwhelmed by too many requests and expires after 24 hours.

You can control cookies via your web browser settings.

Website Analytics

Corse Concierge uses a third-party service, Google Analytics, to understand how users interact with our website in order to understand better who is visiting, why they are visiting, and how we can better help them by improving our website.

Google Analytics stores information about:

  • the pages you visit on ellabarrington.com

  • how long you spend on each ellabarrington.com page

  • how you got to the site

  • what you click on while you’re visiting the site

Individuals cannot be identified from the information we gain from Google Analytics. You can opt out of all Google Analytics tracking if you would prefer.

Emailing us

We use Transport Layer Security (TLS) where possible to encrypt and protect email traffic. Where this is not possible we use Secure Socket Layer (SSL) protection, alongside monitoring for viruses or malicious software.

Data we may hold

Prospective Clients

As a prospective client, we may hold the following information about you:

  • Your name and basic contact information such as phone number and email address

  • What you do

  • What we may be able to do for you

  • Communications with you

If you contact us via email, phone or the contact us page on our website, this data allow us to follow-up with you. We feel this to be a legitimate interest. We believe that you would reasonably expect this processing, and it will have a minimal impact on your privacy. A copy of our Legitimate Interest Assessment is available on request.

If 12 months after the duration of the enquiry, you are not an active client we will remove this data from our systems.

Clients

As a client, we may hold the following information about you:

  • Your name and contact information such as phone number and email address

  • Your billing and payment information including your address and postcode

  • What you do

  • What we are working on for you

  • Communications with you

We use this data to meet our contractual requirements to you in providing an agreed service and to seek payment from you via invoice. We also use this for lawful purposes, such as taxation. We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship with you, plus 12 months.

We may also send you relevant news about our services in a number of ways including by email, but only if we have a legitimate interest to do so. We believe that you would reasonably expect this processing, and it will have a minimal impact on your privacy. A copy of our Legitimate Interest Assessment is available on request.

Suppliers

As a supplier, we may hold the following information about you:

  • Your name and contact information such as phone number and email address

  • Your billing and payment information including your address and postcode

  • What you do

  • What you are providing for us

  • Communications with you

We use this data to as part of our contractual agreement to help you provide an agreed service and make payments to you via invoice. We also use this for lawful purposes, such as taxation. We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship with you, plus 12 months.

We may also send you relevant news about our services in a number of ways including by email, but only if we have a legitimate interest to do so. We believe that you would reasonably expect this processing, and it will have a minimal impact on your privacy. A copy of our Legitimate Interest Assessment is available on request.

Newsletter subscribers

As a newsletter subscriber, but where you are not a client or a supplier already, we may hold the following information about you:

  • Your name and email address

  • What you would like to hear from us about

  • A record of your consent to receive our newsletter

We will use this information to send you news about Corse Concierge and its services. Newsletters and marketing communications might be sent from our own domain that provides an informative newsletter to business contacts.

We will ask you annually to check and update this information. If we do not hear from you then, your details will be removed. You can unsubscribe using the link including in all email newsletters or on the contact details above.

Sharing our content

When using our website or newsletter, you may wish to share information through social networks by ‘liking’ or ‘sharing’ our content. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please make sure you have checked the privacy settings on your social network accounts, and are comfortable with how your information is used and shared on them.

Data processors

We may occasionally instruct third-party data processors who provide services to us, and on our behalf. Where this processing occurs we will have Data Processing Agreements in place. By having these agreements in place it means they:

  • Will hold you personal data securely

  • Will only hold your data for the period we instruct

  • Cannot process your personal data in any way other than what we have instructed them to

  • Will not share your personal information with any other organisations or sub-processors

  • Are required to report to us any data breaches that may have occurred which may affect your data

  • Must participate and cooperate with any invocation of your data rights (e.g. the right to access)

Data we may transfer

We use third party tools in our business - Slack, Google GSuite, Xero, Netlify, Typeform, Trello, Toggl, Lucidchart, Contentful, Calendly, Dubsado, Instagram, Twitter, LinkedIn, Later and MailChimp. These tools may transfer your information out of the European Economic Area. If you have any concerns around your data being transferred international after reading the linked privacy statements from these third parties, please contact us. We'll be happy to discuss.

What happens if Corse Concierge changes?

If, in future, we may decide to sell or transfer all or part of our business. Any person data relevant specifically to that business element will also be transferred. The new owner or controlling party will be permitted to use that data only for the purposes for which we originally collected it for. It will be held under the terms of this policy.

Changes to this policy

We recommend that you check back to this policy from time to time, as we may change this policy in line with legal changes and clarifications, or business changes.